Accessibility

• All museum galleries are accessible via ramps. There are dedicated wheelchair spaces in our Roman Classroom and Cinema.
• The shop and café are located on the ground floor level.
• The museum gardens and yurt are accessible to wheelchair users via an
  outdoor ramp.
• Magna Roman Fort and excavations have limited accessibility to wheelchair users.
• There is a dedicated drop-off point located 10m from the museum entrance.
• Carers are admitted free of charge to the museum.
• Assistance animals are welcome on our sites. Please see our assistance animal policy for more information.

• We have induction hearing loops available throughout the museum galleries.
• Large print transcripts of audio-visual elements are available from the museum reception.
• Staff are trained in D/deaf awareness.
• Carers are admitted free of charge to the museum.
• Assistance animals are welcome on our sites. Please see our assistance animal policy for more information.

• We have a sensory map of the museum available to download here.
• We have a visual story of the museum available to download here.
• Sensory bags are available to use during your visit. You can download our museum PECS cards before your visit.
• You have 12 months from the date of purchase to redeem your ticket.
• Carers are admitted free of charge to the museum.
• Assistance animals are welcome on our sites. Please see our assistance animal policy for more information.

• Audio description of a selection of objects is available to listen to here.
• Our staff and volunteers are trained in Visual Impairment Awareness by VocalEyes. If you would like an audio described tour of the museum, please get in touch with at info@vindolanda.com
• Carers are admitted free of charge to the museum.
• Assistance animals are welcome on our sites. Please see our assistance animal policy for more information.

Yes, if you’re a visitor with a disability and you need a carer, you can bring them free of charge when you buy a ticket.

The Vindolanda Trust is pleased to use WelcoMe, an app that allows customers with accessibility needs to advise our team of your visit, to ensure we can provide a smoother more welcoming experience.

Please use this link to pre-book your arrival and notify our team of any additional assistance you require during your visit.

Quieter times at the Museum are typically before 10:30am and after 3:30pm. These periods can offer a more peaceful experience for visitors who prefer a calmer environment.

Please note that audio and visual elements in the Museum remain on throughout the day.

For the most up-to-date information on events we recommend checking our What’s On page before your visit.

Assistance animals are welcome on our sites. Please see our assistance animal policy for more information.

If you require a Changing Places facility, please visit at Walltown Visitor Centre. This is a 2 minute walk from the Roman Army Museum entrance.

Yes, we have 2 dedicated Blue Badge Parking spaces available free of charge in our onsite car park.

There is a drop-off point available 10m from the museum entrance.